Safety Centre

Your safety comes first.

One place for everything about staying safe on Xacheus: reporting, blocking, account security, scam protection and how to reach the team quickly.

The tools you already have

Report anything

Every post, comment, message, profile, Circle and opportunity has a Report option. Reports are private — the person you report is never told who filed it — and the moderation team is alerted the moment you submit.

See the Community Guidelines

Block and mute

Blocking stops someone from contacting you or seeing your content in their feed. Muting quietly removes them from your feed without them knowing. Both are one tap from any profile menu, and you can undo them at any time.

How to use Settings

Secure your account

Choose a strong, unique password and never share it — Xacheus staff will never ask for it, nor for a payment or a one-time code. Sign out of devices you do not control, and turn on device alerts so you notice unusual activity.

Account security help

Spot a scam before it costs you

Xacheus connects people — it never holds money, processes investments or guarantees any return. Review is an identity and content check, not an endorsement.

  • Guaranteed returns, “risk-free” investments or pressure to act today.
  • Requests for money, gift cards, crypto or your banking details in chat.
  • Someone claiming to be Xacheus staff, an agent or a government official.
  • Opportunities that ask you to pay a “release fee”, “commission” or “transfer cost” before you receive anything.
  • A member who refuses a video call and always has an excuse not to meet.

If a listing or member shows these signs, do not send anything — report it. Reports about scams and fraud are prioritised.

If something goes wrong

In immediate danger?

If you are at risk of physical harm, contact your local police or emergency services first. Then report the account so the Xacheus team can act on it.

Talk to the team

Every report and support ticket reaches a human. Urgent safety and account-security messages are prioritised, and you can follow the conversation in the in-app Support inbox.

Policies

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